Info

SHIPPING
Australia:
Free shipping for orders over $150 
$10 standard post
$15 express post
Note that as items are not sent from a capital city, next day delivery is not guaranteed
International:
$25 flat rate
For items that are handmade to order, please allow up to two weeks processing time to receive these pieces. However if circumstances are tight for time, please feel free to email me as I may have something available.
 
RETURN / EXCHANGE
If you have a change of mind about your purchase, within two weeks of receiving the item you can exchange it for a store credit note or simply return it for a refund.
 
REPAIR / REPLACE
All Phoebe Ingrid pieces are made with care and an eye for detail, however in the unlikely event that your item is faulty, please let me know and I’ll be happy to repair or replace it.
CARE
 While all pieces are checked for their durability, with only the strongest shells being used, they are still relatively delicate items and require love and care. 
Store your piece thoughtfully to avoid scratch marks.
To clean the silver, opt for a simple silver polishing cloth rather than harsh liquid cleaners as they may damage the shell - in general treat the shell as you would treat pearls.
For any questions or concerns email: hello@phoebeingrid.com